Federal Injury Centers

Corporate Privacy Policy

Effective Date: 01/01/2026

Federal Injury Centers, LLC (“FIC,” “we,” “our,” or “us”) respects the privacy and confidentiality of information relating to patients, franchise owners, and their employees. This Privacy Policy explains how FIC Corporate collects, uses, stores, and protects information received in connection with clinical operations, patient communications, and franchise management.

1. Scope of This Policy

This policy applies to information received by FIC Corporate regarding:

  • Patients and prospective patients
  • Franchise owners
  • Franchisee employees and contractors
  • Applicants for employment with franchise locations (when shared with Corporate)
  • Users of FIC corporate systems, portals, and training platforms

Important: Each franchise location is independently owned and operated. Franchisees are responsible for their own employment practices, local HIPAA compliance, and adherence to applicable laws.

2. Information We May Collect

A. Basic Identifying Information

  • Name
  • Email address
  • Phone number (including mobile numbers)
  • Physical address or clinic location affiliation

B. Patient & Consumer Information

  • Appointment scheduling details
  • Feedback and patient satisfaction survey responses
  • Communication preferences and consent records

C. Operational, Training & Credentialing Information (Franchise Staff)

  • Job title / role
  • Training completion status and certification records
  • System access credentials and platform usage data
  • Professional license information and NPI (if applicable)

Note: FIC Corporate does not request or require sensitive personal data (such as Social Security numbers or personal banking information) unless explicitly required for a defined compliance or credentialing purpose. Protected Health Information (PHI) is handled strictly in accordance with HIPAA guidelines.

3. How We Use Your Information

FIC Corporate uses collected information for legitimate business, clinical, and franchise system purposes, including:

  • For Patients: Sending appointment reminders, distributing satisfaction surveys, sharing clinic news, and delivering promotional offers based on your explicit consent.
  • For Franchise Staff: Providing required training, onboarding, system access, and facilitating credentialing.
  • General Operations: Monitoring system compliance, maintaining franchise system standards, and providing technical support.

4. Legal Basis for Processing

FIC Corporate processes information based on explicit user consent, legitimate business interests of the franchise system, contractual obligations under the Franchise Agreement, and compliance with regulatory requirements.

5. Information Sharing

FIC Corporate may share limited information only as necessary with:

  • Internal corporate staff with a business need to know
  • Approved technology vendors (e.g., CRM, LMS, EMR integrations)
  • Credentialing partners (when applicable)
  • Regulatory bodies if legally required

SMS Data Privacy: No mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent are strictly confidential and will not be sold or shared with any third parties.

6. SMS Communications

By providing your mobile number and opting in to receive text messages from FIC Corporate, you agree to the following:

  • Consent: We only send SMS messages to individuals who have explicitly opted in via our digital forms. Consent is never a condition of purchase.
  • Message Types: Depending on your opt-in selections, you may receive transactional messages (e.g., appointment reminders, training alerts) and/or promotional messages (e.g., clinic updates, surveys, special offers).
  • Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive.
  • Assistance: For help or support, reply HELP to any text message.
  • Rates & Frequency: Standard message and data rates may apply. Message frequency varies based on interaction and communication preferences.

7. Data Security

FIC Corporate maintains administrative, technical, and physical safeguards designed to protect information, including role-based access controls, secure cloud platforms, encrypted transmission where applicable, vendor due diligence, and ongoing compliance oversight. No system can be guaranteed 100% secure.

8. Cookies & Tracking Technologies

Our websites and portals use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze site usage, and ensure secure access to our systems.

  • Essential Cookies: Required for basic portal functionality, user authentication, and system security.
  • Analytics Cookies: Used to understand how visitors interact with our website to improve performance and user interface.

You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may limit your ability to access certain features of our secure portals. Tracking data collected via cookies is never used to harvest phone numbers or initiate unauthorized SMS communications.

9. Data Retention & User Rights

FIC Corporate retains information only as long as necessary to support operations, maintain compliance records, fulfill contractual obligations, and meet legal and regulatory requirements. Information is securely disposed of when no longer required.

Requesting Data Removal: You may request the deletion or removal of your personal information, including your mobile number, from our systems at any time by contacting us at [email protected]. We will process your request promptly, subject to any legal, medical, or contractual data retention requirements.

10. Franchisee Responsibilities

Each franchise owner is independently responsible for:

  • Employee privacy compliance and required notices
  • HIPAA compliance and patient data protection at the local clinic level
  • Proper handling of employee personnel and patient medical files
  • Local clinic operations and HR administration

Nothing in this policy creates an employer relationship between FIC Corporate and franchisee employees, nor a direct physician-patient relationship between FIC Corporate and clinic patients.

11. Platform & System Access

Users who are granted access to FIC systems must:

  • Use systems only for authorized purposes
  • Maintain confidentiality of login credentials
  • Immediately report suspected security incidents

FIC Corporate reserves the right to suspend access for security or compliance concerns.

12. Changes to This Policy

FIC Corporate may update this Privacy Policy periodically. Updated versions will be posted with a revised effective date.

13. Contact Information

Federal Injury Centers, LLC
3876 Edgar Ave., Odessa, FL 33556
[email protected]
877-688-0310